Question 1

How to change your password

Accepted Answer

If you don’t remember your password or didn’t receive the activation email:

Go to https://arch.redraw.pro
Click “Forgot my password”
Enter the email you registered with
You will receive a link to create a new password | Tip: Remember to check your spam and promotions folders as well.

Question 2

The Redraw

Accepted Answer

The Success of Redraw: A Journey of Innovation and Growth

The idea for Redraw was born in early December 2022, sparked by Sérgio’s passion for experimenting with artificial intelligence (AI). Excited by the initial results, he shared his vision with Alexandre to explore the possibility of launching an innovative product in the market. Together, Sérgio and Alexandre began shaping what would become Redraw. The path to turning the project into reality was not easy: they worked with three different developers before forming a long-term partnership with the programmer who would ultimately become Redraw’s lead developer.

The Launch and BETA Version

The BETA version of Redraw was completed in early June 2023. Testing began immediately, and on June 13th, Redraw was officially launched. The success was immediate: on the very first day, 83 subscriptions were recorded. This milestone was essential for gathering valuable feedback from early customers, helping refine and improve the platform.

Accelerated Growth

Less than 10 months after its launch, Redraw surpassed 7,000 active users. With steady growth, the company aims to double in size every month. This success reflects the team’s dedication to meeting customer needs and leveraging cutting-edge technology.

AI Technology and Innovation

Today, Redraw harnesses advancements in artificial intelligence to create, generate, and enhance high-quality images. This blend of creativity and technology continues to d

Question 3

I Generated an Image and Redraw Changed My Project Too Much.  What Should I Do?

Accepted Answer

When the Generated Image Looks Different from What You Expected

If the image created by Redraw didn’t turn out exactly as you imagined, don’t worry! This can happen since the AI interprets both the base image and the prompt you provide — which can lead to creative variations. In many cases, these differences can even open new possibilities for your project.

Why This Happens

The AI interprets elements from the base image.
Creative adjustments may alter certain details or styles.
Visual variations can bring new and useful ideas.

How to Improve Your Results

Review the base image and make sure the main elements are clearly defined.
Refine your prompt with more precise descriptions of style, materials, and lighting.
Generate new versions to test variations until you find the best balance.
Use visual references or inspiration images to better guide the AI.

Want Even Better Results?

Explore Redraw Academy, which offers detailed tutorials on how to optimize your renderings. If you need additional help, our support team is always available through our official channels.

| Tip: Treat every variation as an opportunity to refine and enhance your creation!

Question 4

How to Access the Redraw Academy

Accepted Answer

Redraw Academy

Redraw Academy is Redraw’s official educational platform. Through tutorials, guides, and videos, it teaches you how to create realistic and professional architectural renderings—whether you’re a beginner or an experienced user.

How to Access

What You’ll Learn

Getting Started: account setup, platform basics, and image import process.
Effective Prompts: how to describe materials, lighting, and styles accurately.
Lighting and Atmosphere: understanding the difference between natural, artificial, and mixed light, with practical examples.
3D Model Optimization: adjusting scale, composition, and perspective to improve AI interpretation.
Advanced Tips: how to refine images, avoid distortions, and maintain realistic project results.

Video Tutorials

In addition to written guides, Redraw Academy offers hands-on lessons on its official YouTube channel: https://www.youtube.com/@redrawpro/featured These videos include platform introductions, detailed rendering walkthroughs, lighting tips, and updates about Redraw’s latest features.

Redraw Academy is your pathway to mastering the platform and achieving high-quality results. Explore the modules, watch the tutorial

Question 5

Expert Plan

Accepted Answer

In this article, you’ll find all the information you need about our Expert Plan (also known as the Intermediate Plan).

The Expert Plan was designed for users with medium to high demand — ideal for those who already have experience with the platform, want to expand their usage, or work with a variety of tasks involving both images and videos.

Each plan is available in two billing options: Monthly or Annual

Monthly Plan: You pay for one month of access, and the same amount is charged automatically every month.
Annual Plan: You pay once upfront and have access for a full 12-month period. || For more details on billing types, see the article “Annual vs. Monthly Plans.”

BENEFITS OF THE EXPERT PLAN

7-Day Guarantee

As with all our plans, Redraw offers a 7-day money-back guarantee after your first purchase, based on the Brazilian Consumer Protection Code. This means refund requests are only accepted within this period and must be submitted directly to our Support team.

Coin Balance

Coins represent the usage credits available with each plan.
The Expert Plan includes 2,000 coins to use over a period of one month. || Coin renewal works as follows: Annual Plan: Coins reset automatically every 30 days. Monthly Plan: Coins are replenished with each monthly renewal. For more details, see the article “Redraw Coins.”

Number of Users

The Expert Plan allows 1 user per account, making it ideal for independent prof

Question 6

How to Upgrade Your Plan

Accepted Answer

Upgrading your plan means taking a step forward inside Redraw. It allows you to switch from your current plan to a more complete one with more benefits, higher limits, and additional tools to help you make the most of everything the platform offers. With an upgrade, you gain access to extra features and expanded usage limits. There are several ways an upgrade can happen:

Switching from a MONTHLY plan to another MONTHLY plan In this case, you will simply change the amount charged each month, and your coin balance will automatically update to match the new plan you selected.
Switching from an ANNUAL plan to another ANNUAL plan This works like making a new purchase. When upgrading, you will be contracting a new 12-month package and will receive immediate access to the features included in the upgraded plan.
Switching from a MONTHLY plan to an ANNUAL plan This is an important decision, as it represents a longer-term commitment. Instead of renewing every 30 days, your subscription becomes a 12-month plan. Upgrading in this direction gives you long-term access at better value.

How to Upgrade

Upgrading your plan is simple, and you can do it yourself:

Go to your Profile.
Access the Plans or Subscription Management section.
Choose the plan that best fits your needs and confirm the upgrade

Frequently Read Articles

Browse All Categories