Question 1

How to change your password

Accepted Answer

If you don’t remember your password or didn’t receive the activation email:

Go to https://arch.redraw.pro
Click “Forgot my password”
Enter the email you registered with
You will receive a link to create a new password | Tip: Remember to check your spam and promotions folders as well.

Question 2

The Redraw

Accepted Answer

The Success of Redraw: A Journey of Innovation and Growth

The idea for Redraw was born in early December 2022, sparked by Sérgio’s passion for experimenting with artificial intelligence (AI). Excited by the initial results, he shared his vision with Alexandre to explore the possibility of launching an innovative product in the market. Together, Sérgio and Alexandre began shaping what would become Redraw. The path to turning the project into reality was not easy: they worked with three different developers before forming a long-term partnership with the programmer who would ultimately become Redraw’s lead developer.

The Launch and BETA Version

The BETA version of Redraw was completed in early June 2023. Testing began immediately, and on June 13th, Redraw was officially launched. The success was immediate: on the very first day, 83 subscriptions were recorded. This milestone was essential for gathering valuable feedback from early customers, helping refine and improve the platform.

Accelerated Growth

Less than 10 months after its launch, Redraw surpassed 7,000 active users. With steady growth, the company aims to double in size every month. This success reflects the team’s dedication to meeting customer needs and leveraging cutting-edge technology.

AI Technology and Innovation

Today, Redraw harnesses advancements in artificial intelligence to create, generate, and enhance high-quality images. This blend of creativity and technology continues to d

Question 3

I Generated an Image and Redraw Changed My Project Too Much.  What Should I Do?

Accepted Answer

When the Generated Image Looks Different from What You Expected

If the image created by Redraw didn’t turn out exactly as you imagined, don’t worry! This can happen since the AI interprets both the base image and the prompt you provide — which can lead to creative variations. In many cases, these differences can even open new possibilities for your project.

Why This Happens

The AI interprets elements from the base image.
Creative adjustments may alter certain details or styles.
Visual variations can bring new and useful ideas.

How to Improve Your Results

Review the base image and make sure the main elements are clearly defined.
Refine your prompt with more precise descriptions of style, materials, and lighting.
Generate new versions to test variations until you find the best balance.
Use visual references or inspiration images to better guide the AI.

Want Even Better Results?

Explore Redraw Academy, which offers detailed tutorials on how to optimize your renderings. If you need additional help, our support team is always available through our official channels.

| Tip: Treat every variation as an opportunity to refine and enhance your creation!

Question 4

How to Access the Redraw Academy

Accepted Answer

Redraw Academy

Redraw Academy is Redraw’s official educational platform. Through tutorials, guides, and videos, it teaches you how to create realistic and professional architectural renderings—whether you’re a beginner or an experienced user.

How to Access

What You’ll Learn

Getting Started: account setup, platform basics, and image import process.
Effective Prompts: how to describe materials, lighting, and styles accurately.
Lighting and Atmosphere: understanding the difference between natural, artificial, and mixed light, with practical examples.
3D Model Optimization: adjusting scale, composition, and perspective to improve AI interpretation.
Advanced Tips: how to refine images, avoid distortions, and maintain realistic project results.

Video Tutorials

In addition to written guides, Redraw Academy offers hands-on lessons on its official YouTube channel: https://www.youtube.com/@redrawpro/featured These videos include platform introductions, detailed rendering walkthroughs, lighting tips, and updates about Redraw’s latest features.

Redraw Academy is your pathway to mastering the platform and achieving high-quality results. Explore the modules, watch the tutorial

Question 5

Business Plan

Accepted Answer

In this article, you’ll find all the information you need about our Business Plan (also called Enterprise Plan).

The Business Plan was created especially for users with high demand. It is ideal for companies, course environments, universities, and groups of professionals who need shared access and a large volume of renderings. Each plan is available in two billing options: Monthly or Annual
Monthly Plan: You pay for one month of access, and the same amount is charged automatically every month.
Annual Plan: You pay once upfront and have access for a full 12-month period. || For more details on billing cycles, see the article “Annual vs. Monthly Plans.”

BENEFITS OF THE BUSINESS PLAN

7-Day Guarantee

As with all our plans, Redraw offers a 7-day money-back guarantee after your first purchase, based on the Brazilian Consumer Protection Code. This means refunds can only be requested within this initial period, directly through our Support team.

Coin Balance

Coins represent the usage credits available in each plan.
The Business Plan includes 7,000 coins to use over a period of one month. || Coin renewal works as follows: Annual Plan: Coins reset automatically every 30 days. Monthly Plan: Coins are replenished with each monthly renewal. For more details, see the article “Redraw Coins.”

Number of Users

Each Business Plan supports up to 3 users sharing the same account — ideal for independent professio

Question 6

How to Set Up and Edit Your Profile

Accepted Answer

Keeping your profile information accurate ensures a safer and more personalized experience inside Redraw.

Your profile is your identity within the platform. Updating your details allows Redraw to tailor features and content to your needs. Below, you’ll find a step-by-step guide on how to configure and edit your profile.

Accessing Your Profile

Log in to Redraw.
Click your user icon in the top-right corner.
Select My Profile.

Inside this area, you will find three main sections:

Personal Information

Here you can update:

First and last name
Date of birth
Document/ID
Profile photo (up to 1MB, JPG or PNG)

Available options:

Edit information
Change password
Delete my data

Contact Information

This section includes:

Phone number
ZIP code and region
Country

Option available:

Edit information to update your contact details.

Professional Information

Here you can select the profession you identify with the most (e.g., architect). This allows Redraw to personalize your experience with relevant content and features.

My Plan and Redraw Coins

In the profile tab, besides your personal information, you can also view:

Your active plan (monthly or annual)
Your Redraw Coins balance, used to generate images and access platform features.

Frequently Read Articles

Browse All Categories