How do the plans work?

Redraw currently offers three plan options, available as monthly or annual subscriptions:

• Basic
• Expert
• Business

All plans include the platform’s main features, but they differ in the number of Coins available each month and in some additional features.

What is the difference between the plans?

The main difference between the plans is the number of monthly Coins included in each option:

• Basic: 600 Coins per month
• Expert: 2,000 Coins per month
• Business: 7,000 Coins per month

Which features vary between plans?

In addition to the number of Coins, some features vary depending on the plan.

Available resolution

• Basic: up to 4K
• Expert and Business: up to 8K

Features not available on the Basic plan

Some advanced features are not available on the Basic plan, including:

• 8K Upscale
• 3D Object: Text and Multi-Angle
• Video: Veo Standard

Business plan benefits

The Business plan also offers additional benefits for teams and operations with higher usage volumes.
On this plan, Coins are part of a shared balance that can be used by members added to the plan by the administrator.
Each member keeps their own account, projects, and usage history, while Coins are deducted from the balance available on the Business plan.

How does plan billing work?

Redraw offers monthly and annual plans.

• Monthly plans are billed every month.
• Annual plans are charged in full upfront.

Annual plans currently cannot be paid in installments.
Payments for both monthly and annual plans may be subject to applicable taxes or charges depending on the payment method and region.

Which payment methods are accepted?

Currently, subscriptions can only be paid by credit card.
Due to Redraw’s business model and the payment platforms integrated into the service, debit card, Pix, and bank slip payment options are not currently available.

Can I upgrade or downgrade my plan?

Yes. You can change your plan on both monthly and annual subscriptions.

How does an upgrade work?

You can upgrade at any time.
When upgrading, you only pay the difference between your current plan and the new plan. Once the payment is confirmed, the new benefits are enabled on your account.

How does a downgrade work?

A downgrade can also be requested at any time, but the change is not applied immediately.
Instead, the new plan takes effect at your next subscription renewal, whether monthly or annual. Until then, your account keeps the benefits of your current plan.
At the next billing date, you will be charged according to the newly selected plan, and your account benefits will be adjusted accordingly.

Which plan should I choose?

In general:

• the Basic plan covers the platform’s main usage needs;
• the Expert plan offers more Coins and access to advanced features;
• the Business plan is designed for higher-volume usage and teams that need additional resources.

If needed, our Support team can also help you understand which plan best fits your usage.

How do Coins work?

Coins are the credits used to access Redraw features.
Whenever you use a tool that consumes credits, such as rendering, image editing, video generation, 3D model creation, or other available features, a specific number of Coins is used.
Each tool clearly displays how many Coins will be consumed before generation, allowing you to keep track of your credit usage.

How many Coins do I receive with each plan?

Each plan includes a specific number of Coins per month:

• Basic: 600 Coins per month
• Expert: 2,000 Coins per month
• Business: 7,000 Coins per month

How are subscription Coins renewed?

Whether your plan is monthly or annual, the Coins included in your subscription are renewed monthly, every 30 days, based on your subscription cycle.
This means that even with annual plans, Coins are not provided all at once. The balance included in your plan is released monthly throughout the subscription period.

Do subscription Coins roll over?

No.
Coins provided through the monthly subscription do not roll over between renewal cycles.
This means that unused Coins from the current cycle are not added to the Coins provided in the next cycle.
This rule applies to subscription Coins.
Coins purchased separately through a One-Time Coin Purchase work differently and are valid for 12 months from the date they are added to the account.

What can I do if I run out of Coins before renewal?

If you run out of subscription Coins before your next renewal, you can purchase additional Coins through a One-Time Coin Purchase, as long as this option is available for your plan.
A One-Time Coin Purchase allows you to add more Coins to your account without changing your plan, subscription, or renewal date.
This can be useful when you only need extra credits to finish a project or handle a temporary increase in demand.
If you regularly need additional Coins, it may also be worth considering an upgrade to a plan with a higher monthly Coin allowance.

How does a One-Time Coin Purchase work?

A One-Time Coin Purchase works as an additional Coin balance.
After selecting the desired amount and completing the payment, the Coins are automatically added to your account.
The purchase:

• does not change your current plan;
• does not change your subscription price;
• does not affect your renewal date;
• does not change the benefits included in your plan.

Purchased Coins are valid for 12 months from the date they are added to your account.

Which Coin balance is used first?

When your account has both subscription Coins and Coins purchased separately, they are used in the following order:

1. Monthly subscription Coins
2. Coins purchased through a One-Time Coin Purchase

This ensures that your separately purchased Coins are preserved while you still have subscription Coins available.

Can I purchase Coins more than once?

Yes.
As long as the feature is available for your account, you can purchase additional Coins whenever needed.

How do I purchase Coins on Redraw?

You can make the purchase directly within the platform.
Go to My Profile → Plan and Billing and locate the Coin purchase section.
Then, select the desired amount and proceed with the payment.
Once the payment is confirmed, the Coins are automatically added to your balance.

Does purchasing Coins change my subscription?

No.
A One-Time Coin Purchase is completely separate from your subscription.
Your plan, subscription price, renewal date, and included benefits remain unchanged after purchasing additional Coins.

Can Coins be transferred to another account?

It depends on your plan type.
On individual plans, Coins are linked to the account where they were provided and cannot be transferred, sold, or converted into cash.
On the Business plan, Coins are part of the plan’s shared balance and can be used by members added by the administrator.
Each member keeps their own account, projects, and usage history, while using the Coins available in the Business plan balance.

Are Coins purchased through a One-Time Coin Purchase refundable?

Once added to the account, Coins purchased separately are non-refundable, except when there is a technical error proven to be attributable to Redraw or when required by applicable law.

Where can I check my Coins?

In the Coin statement, you can track account activity, including:

• Coins added through renewals;
• Coins added through One-Time Coin Purchases;
• Coins used across platform features.

How does renewal work?

Subscription and Coin renewal depend on your plan type, but on both monthly and annual plans, subscription Coins are made available monthly.

How are Coins renewed?

Whether your plan is monthly or annual, the Coins included in your subscription are renewed every 30 days, according to your account cycle.
Coins purchased through a One-Time Coin Purchase do not follow this renewal cycle. They remain available for their validity period, for up to 12 months after being added to the account, and are only used after subscription Coins.

How does renewal work on a monthly plan?

On a monthly plan, renewal takes place according to your subscription cycle, as long as the monthly payment is successfully confirmed.
At renewal, a new Coin balance corresponding to your plan is added to your account.

How does renewal work on an annual plan?

On an annual plan, the subscription is paid in full upfront.
Even so, Coins are not released all at once. They are made available monthly, every 30 days, throughout the subscription period.

What happens to my purchased Coins when my subscription renews?

Coins purchased through a One-Time Coin Purchase are separate from your subscription Coins.
Because of this, the monthly renewal of your plan Coins does not remove the balance you purchased separately.
Purchased Coins remain available until they are used or until they reach their 12-month validity period.
When both types of balance are available, subscription Coins are used first.

What does early renewal mean?

Early renewal allows your monthly subscription cycle to be restarted before the original renewal date.
In practice, this means that the charge for the new cycle is processed early, your subscription Coins are renewed, and a new cycle date is established.
If you only need a few additional Coins before your next renewal, you can also use a One-Time Coin Purchase, when available for your plan, without changing your subscription cycle.

Where can I check my plan and renewal information?

You can check this information directly on the platform under My Profile → Plan and Billing.
There, you can view information such as:

• your current plan;
• your renewal date;
• your next charge;
• plan and billing options;
• One-Time Coin Purchase, when available for your account.

Where can I check my Coins?

In the Coin statement, you can track the activity on your account, including Coin additions and usage.
This allows you to see both Coins provided through your subscription and activity related to One-Time Coin Purchases.

Updated on: 21/09/2026